Privacy policy

Privacy Policy

This Privacy Policy explains how Luxury Spa Escapes (“we,” “us,” “our,” or the “Site”) collects, uses, and shares personal information when you use our website or services, make a purchase, or otherwise communicate with us (collectively, the "Services"). By using the Services, you agree to the collection, use, and sharing of your information as outlined here. If you disagree, please discontinue use of the Services.

Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices or for legal or regulatory reasons. The “Last updated” date will be modified accordingly. Please review this policy periodically for any updates.

Information We Collect
The types of personal information we collect depend on your interactions with us and include:

  • Information You Provide Directly: This includes contact information (e.g., name, address, email), order details, account information, shopping activity, and communications with us.
  • Usage Data: We use cookies and similar technologies to collect information on how you interact with our Site, such as your IP address, device information, and browsing activity.
  • Information from Third Parties: We may receive data from third-party service providers (e.g., payment processors, marketing platforms) as needed to provide or improve our Services.

How We Use Your Information
We use your information for purposes including, but not limited to:

  • Providing Services: Processing orders, managing accounts, arranging shipping, handling returns, and related customer support.
  • Marketing and Advertising: Sending promotional materials and personalizing ads on our Site and elsewhere.
  • Security and Fraud Prevention: Protecting against, detecting, and investigating potential fraud or illegal activities.
  • Communication: Responding to inquiries and enhancing our Services.

Cookies
We use cookies to improve user experience and analyze usage. For details on specific cookies, see Shopify's cookie policy. You can manage cookies through browser settings, though some features may not work if cookies are disabled.

How We Share Information
We may share your personal information in the following circumstances:

  • With Service Providers: Such as payment processors, IT service providers, and fulfillment partners.
  • With Business and Marketing Partners: Including Shopify, for advertising purposes.
  • For Legal Purposes: To comply with legal obligations, enforce policies, or protect our rights and users.
  • In Business Transactions: Such as mergers, sales, or acquisitions.

User-Generated Content
Any content you post publicly on our Site (e.g., reviews) is accessible to others. Please consider this before sharing.

SMS Marketing & Notifications
By opting into our SMS marketing service, you consent to receive automated text messages from Luxury Spa Escapes at the phone number provided. Message frequency varies. Standard message and data rates may apply. You can opt out anytime by replying STOP. For assistance, reply HELP. Consent is not a condition of purchase.

We do not sell or share your personal information. Messages may be sent via third-party platforms in compliance with applicable laws. Mobile carriers are not liable for delayed or undelivered messages.

Third-Party Links
Our Site may link to external sites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies independently.

Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with their personal information, please contact us to request its deletion.

Security and Retention of Information
While we take measures to protect your information, no system is completely secure. We retain information as needed to provide services, comply with laws, resolve disputes, or enforce policies.

Your Rights
Depending on your location, you may have rights such as accessing, deleting, or correcting your information, and managing marketing preferences. You can exercise these rights by contacting us.

International Transfers
If you are located outside the United Kingdom, please note that your information may be transferred internationally. We take steps to ensure data protection in compliance with applicable law.

Contact Us
For questions or requests regarding this Privacy Policy, email us at support@luxuryspaescapes.com or write to us at 134 Rose St, Edinburgh EH2 3JD.